Media makes a big deal of the human trait of empathy. We are reminded at every turn to always step in the shoes of our fellow people and look at the situation from their perspective. In fact, empathy is being kicked around so often in mass media that it runs the risk of being rendered meaningless. The more people repeat it, the more clueless people are about what it really means.

The way you give instructions is going to be one of the most important defining features of you as a leader. Because ultimately, this is what will make up the majority of your job! As a leader, you are going to be spending most of your day-to-day asking people to do things and then checking they are done correctly.